Think ethics don’t matter? According to a study by 23red, 91% of consumers say brand behavior is an influential factor in making purchases. Can you afford to lose 91% of your business because your company isn’t interested in ethical practices? I didn’t think so.
During my morning cup of coffee a friend’s photo came across my social feed. A simple stack of brightly colored boxes, her status read:
“Heaven awaited me at work today.”
What followed was a slew of comments – in several different languages… friends, co-workers, and followers all voicing their love of the limited-time-only, highly-coveted Girl Scout Cookie. Thin Mints, Samoas, and Savannah Smiles… these cookies evoke such emotion.
Honestly, I have never been a big fan of Girl Scout Cookies. I’m not a fan of boxed cookies in general. When I eat cookies, which really isn’t all that often, I want hot, fresh-out-of-the-oven cookies. I just don’t really get it. But knowing the allegiance – no, obsession – everyone else has for these little morsels of goodness I wonder how they’ve created such a loyal following.
Do your customers love you? Relationships take time and effort. Turning that relationship into love requires consistent engagement that is timely and personal. You may wonder if you can afford to devote resources to a concept like love. The better question is, can you afford not to?
Why should you care if your customer loves you?
Customers in Love:
1. They tell everyone they know how great you are.
2. They keep coming back again and again.
3. They spend more time with you.
4. They spend more money on you.
5. They are loyal & stay loyal – even when things get tough.
6. They will help you reach your goals
Convinced? So, how do you get them to fall love? …and stay in love?
For me, the Super Bowl was a great experience. My team won, I had the most amazing spicy guacamole to munch on during the game, and I had a great time with friends in person and online.
Disappointed, though? Yes. Not with the game, but with the advertisers and their so-called “social media integration” I had high hopes for brands this year… high hopes for this being the catalyst to transform television into the social TV of the future. What a big let down. Continue reading
I’ve been a football fan since I attended my first game at 2 weeks old. [That's right - I said "2 weeks old"] I don’t remember a time I didn’t love the sport. As a kid, my team wasn’t good enough to go to the Super Bowl, but I still remember the anticipation waiting for the big game every year.
My team didn’t make it again this season, but this year I have something else to look forward to: The SuperMediaSocialBowl. Continue reading
Realizing they’re arriving a little late to this party, entertainment marketers are scrambling to find new ways to join the social media event. From awards shows to the upcoming Superbowl, show check-ins via GetGlue and TV tagging with Shazam, their aim is to increase fan loyalty and audience viewership in order to [fingers crossed] see a positive ROI – but are they just spinning their wheels? Continue reading
Hollywood awards season. This is one of two (or maybe three) guilty pleasures I allow myself in life without excuse. The film, the fanfare, the fashion… I can’t get enough. From the nomination announcements to the events themselves, I love it. And the fact that its kickoff overlaps the height of my other guilty pleasure (NFL football playoffs), Well… it just doesn’t get any better. Continue reading
In old Hollywood, movie premieres boasted a once in a lifetime opportunity to rub elbows with the stars in beautiful theaters adorned with murals, columns and sparkling chandeliers. They were big events. Following the premieres fans rushed to theaters everywhere to watch these films on the big screen in lavish theater environments. As technology progressed, so did the theater experience – surround sound, 3-D, computer generated graphics. With DVD distribution and further technological advances fans can now enjoy experiences outside of the theater that are more enticing than movie-going. This has created an interesting situation for studios and entertainment brands. Continue reading
2011 was a year of epic celebrity engagement on social networks. Lady Gaga became the undisputed queen of Twitter and fans around the world follow her tweets; waiting with bated breath the see if the twitter queen will reply to or retweet their digital adorations.
Social media cannot be denied as a viable and effective channel for celebrity branding. Enter WhoSay, a new social platform already boasting more than 900 celebrity members. WhoSay aggregates content from a celeb’s social media accounts on his or her WhoSay Profile. The content on the site is copyrighted by the celebrity making it a useful way to disseminate statements, photographs and other breaking news. The Associated Press has recently formed a partnership with WhoSay so celebs can license content directly to the media through the new platform. Continue reading
There’s been a lot of talk lately about public relations. The death of PR, the redefining of PR, and the stress of the profession. PR is getting a lot of negative press. It’s time to stop debating the past and take action to regain respect.
“PR has the biggest PR problem of all: people use it as a synonym for BS.” Continue reading